Information About Your New VISA Card

We would like to thank all of our members for your patience and understanding as we updated our VISA card processor during the week of March 27th.

We have two VISA Card programs available:

  1. VISA Platinum (burgundy colored card)
  2. VISA Platinum Rewards (dark grey colored card)

The type of card that you received is based on your credit score at the time of issue. Burgundy colored cards do not earn rewards points and have a higher APR. Dark grey colored cards earn rewards points that you can redeem for travel, purchases, and more and they have a lower APR.


Online Access

You can access your VISA card history, set up payments, request balance transfers, limit increases, and more by logging into Online Banking and then clicking on the credit card shaped icon on your balance screen.

VISA login

If you don’t have online banking, call us and we’ll be happy to walk you through the set up process. Not interested in online banking? You can register your account information at 


Did you have rewards points saved on your old card?

You can redeem them through May 22, 2017 at: or just hold on to them and we’ll transfer them over to your new card after May 22nd. You will begin to earn rewards points on your new card as soon as you begin making purchases.


Do you need assistance with your card?

24/7 Cardholder Service: Call 1-855-256-9752 (toll free U.S.) or 1-301-287-9906 (International) for balance inquiries, payments information, transactions history, statements request or to dispute a charge.

Click HERE for eTeller Troubleshooting Information.

Important Numbers

AVA Toll Free: 877.811.8227
VISA Lost/Stolen US: 855.256.9752                                                                                                                                                                                       VISA Lost/Stolen International: 301.287.9906 
Debit Card Lost/Stolen: 877.230.3179
Debit Activation: 866.619.0245
Debit PIN Reset: 877.267.6914
Routing Number: 291173047

CheckFree Support: 844-775-9500

NMLS Number: 662854

Our Locations

Main Office
402 West Spruce Street
Sault Ste. Marie, MI 49783
PH: 906.632.3134
FAX: 906.632.3137

Kinross Office
4868 West M-80
Kincheloe, MI 49788
PH: 906.495.1161
FAX: 906.495.1163

Click here to email us!

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Important Message from Chippewa County Credit Union

Please note online banking security changes taking place on June 12, 2016. Visit the “Password and Challenge Question Changes” tab in the Menu on our Homepage for more information.

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