Password and Challenge Question Changes

User Password Requirements:

Beginning June 12, 2016 you will be required to have certain password criteria in place when accessing your online banking accounts.

Based on security standards, all new passwords in online banking (going forward) must meet the following requirements:

  • Minimum length: 8.
  • Maximum length: 32 (spaces are allowed, but not at beginning or end of password/ phrase).
  • Must contain at least one upper-case letter.
  • Must contain at least one lower-case letter.
  • Must contain at least one number or one special character.
  • Cannot match the Login ID.
  • Cannot contain the Login ID as part of its makeup.
  • Cannot contain the word “password” as part of its makeup.

eTeller Login Pic

User Challenge Questions:

Online banking Challenge Questions must have answers of at least 6 characters and the answers cannot repeat. 

Password Resets:

Passwords will be reset through the self service “Forgotten Password Prompt”. You will be emailed a randomly generated temporary password.

You may make these security changes to your online banking accounts prior to June 12th to avoid interruption through the Member Options tab in eTeller.

Click HERE for eTeller Troubleshooting Information.

Important Numbers

AVA Toll Free: 877.811.8227
VISA Lost/Stolen US: 855.256.9752                                                                                                                                                                                       VISA Lost/Stolen International: 301.287.9906 
Debit Card Lost/Stolen: 877.230.3179
Debit Activation: 866.619.0245
Debit PIN Reset: 877.267.6914
Routing Number: 291173047

CheckFree Support: 844-775-9500

NMLS Number: 662854

Our Locations

Main Office
402 West Spruce Street
Sault Ste. Marie, MI 49783
PH: 906.632.3134
FAX: 906.632.3137

Kinross Office
4868 West M-80
Kincheloe, MI 49788
PH: 906.495.1161
FAX: 906.495.1163

Click here to email us!

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Important Message from Chippewa County Credit Union

Please note online banking security changes taking place on June 12, 2016. Visit the “Password and Challenge Question Changes” tab in the Menu on our Homepage for more information.

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