Troubleshooting Online Banking

Recently our internet banking system underwent some important security updates. As a result, some of our members have been experiencing some weird or inconvenient issues when logging in and using eTeller. Many times these issues can be resolved with a cache clear and cookie delete. Read the tips below for more information about what that means and how to proceed.

Everything You Need to Know About Browser Cache

Whenever you have an issue with a website, one of the first suggestions you will hear from IT support is “try to clear your browser cache” along with “and delete your cookies“. So what is this ominous browser cache? What does it store and what is it good for? What your browser cache does, why you would want to clear it, and how this is done are the questions addressed in this article.

What Is A Browser Cache?

The browser cache is a temporary storage location on your computer for files downloaded by your browser to display websites. Files that are cached locally include any documents that make up a website, such as html files, CSS style sheets, JavaScript scripts, as well as graphic images and other multimedia content.

When you revisit a website, the browser checks which content was updated in the meantime and only downloads updated files or what is not already stored in the cache. This reduces bandwidth usage on both the user and server side and allows the page to load faster. Hence, the cache is especially useful when you have a slow or limited Internet connection.

Sometimes, cached versions of a website can cause issues, for example when the browser does not download a fresh copy, even though the site was updated since last caching it. Another evidence for a cache issue is when a website only loads partially or looks like it’s badly formatted. Since the cache lies at the heart of many website-related problems, IT support will recommend that you clear your cache when you report respective phenomena.

Information provided by:

There are many different ways to clear your browser cache depending on which browser and version you are currently using. A quick Google search will provide you with information on how to clear your cache.

Chippewa County Credit Union’s Online Banking system will only work with the following internet browsers:

  • The latest Safari for the MAC OS 10+
  • IE 10+
  • Firefox 3.5+
  • Limited support on mobile devices (unless using the mobile app)

Make sure your computer’s browser meets these minimum requirements.

In addition, once you have completed all of the steps to confirm your browser and cleared your cache, it’s always a good idea to reboot your computer for a fresh start.

Click HERE for eTeller Troubleshooting Information.

Important Numbers

AVA Toll Free: 877.811.8227
VISA Lost/Stolen US: 855.256.9752                                                                                                                                                                                       VISA Lost/Stolen International: 301.287.9906 
Debit Card Lost/Stolen: 877.230.3179
Debit Activation: 866.619.0245
Debit PIN Reset: 877.267.6914
Routing Number: 291173047

CheckFree Support: 844-775-9500

NMLS Number: 662854

Our Locations

Main Office
402 West Spruce Street
Sault Ste. Marie, MI 49783
PH: 906.632.3134
FAX: 906.632.3137

Kinross Office
4868 West M-80
Kincheloe, MI 49788
PH: 906.495.1161
FAX: 906.495.1163

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Important Message from Chippewa County Credit Union

Please note online banking security changes taking place on June 12, 2016. Visit the “Password and Challenge Question Changes” tab in the Menu on our Homepage for more information.

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